Policies

Shipping.

We ship to India, the United Kingdom and the United States. Every order is confirmed on WhatsApp before it is dispatched, and every international parcel is tracked.

Last updated: 2 November 2026

Where we ship

We currently deliver to addresses in India, the UK and the US. If you are outside these countries, message us on WhatsApp before ordering and we will tell you whether we can reach you.

Delivery times

• India: 2–5 working days from dispatch.
• United Kingdom: 7–12 working days from dispatch, tracked.
• United States: 7–12 working days from dispatch, tracked.

Working days exclude weekends and public holidays. Dispatch happens after your payment is confirmed in chat (see Payments), and only after the item has passed our in-hand inspection (see Authenticity).

Shipping cost and free shipping

Shipping is free on orders over ₹4,999. Below that threshold, the shipping charge for your destination is quoted and agreed on WhatsApp before you pay, so there are no surprises after checkout.

Tracking

Once your parcel is handed to the courier we send the tracking number to you on WhatsApp. You can follow the parcel on the courier's website until it is delivered.

Duties and customs for the UK and US

Import duties, VAT, sales tax and any customs handling fees charged by your country are the buyer's responsibility and are not included in our prices. If a parcel is refused or returned to us because duties were not paid, we can only refund the item price once it is back with us, and the original shipping cost is not refundable.

Address accuracy

Please check your address carefully at checkout. We confirm it with you on WhatsApp before dispatch, but once a parcel is with the courier we cannot change the destination. Parcels returned to us because of an incorrect or incomplete address are re-sent at the buyer's cost.

Delays and lost parcels

Couriers occasionally run late, especially around customs clearance and holidays. If your tracking has not moved for several working days, message us and we will chase it with the courier. If a tracked parcel is confirmed lost in transit we will replace it or refund you in full.

Questions

Message us on WhatsApp or email hello@getrightsneakers.com. For returns, see our Returns policy.