Policies

Returns.

Unworn items with tags and original packaging can be returned within 7 days of delivery. Start a return by messaging us on WhatsApp.

Last updated: 2 November 2026

What can be returned

• Sneakers, hoodies and accessories that are unworn, with all tags attached and in their original packaging, including the shoebox.
• Perfumes and beauty products that are still sealed. Opened or unsealed fragrance and beauty items cannot be returned for hygiene reasons.

Please try sneakers on indoors on a clean surface. Pairs with creasing, dirt on the sole or a missing box cannot be accepted.

Return window

You have 7 days from the date of delivery (as recorded by the courier) to tell us you would like to return an item. Items must then be sent back promptly and arrive in the condition described above.

How to start a return

1. Message us on WhatsApp with your order number and the reason for the return.
2. We confirm the return and share the address to send it to.
3. Pack the item securely in its original packaging and ship it with a tracked service. Share the tracking number with us.
4. We inspect the item when it arrives and process your refund.

Who pays for return shipping

If you are returning an item because it is the wrong item or faulty, we cover the return shipping. For all other returns, including change of mind or sizing, the buyer pays the cost of shipping the item back to us. Any duties or customs charges on a returned parcel are also the buyer's responsibility (see Shipping).

Exchanges

We do not run a formal exchange programme because stock changes weekly. If you need a different size, message us on WhatsApp: we will check availability and, where we have it, reserve the new size while your return is on its way.

Refunds

Refunds are made to the original payment method within 7 working days of us receiving and inspecting the returned item. Where the return is because of our error (wrong or faulty item), the refund includes the original shipping cost. For other returns, the refund covers the item price only.

Wrong or faulty items

If something arrives damaged, faulty or different from what you ordered, message us within 7 days of delivery with photos. We will arrange a replacement where we have stock, or a full refund including shipping, and we cover the cost of sending it back.

Authenticity

Our authenticity guarantee is separate from this returns policy and has no time limit.

Questions

Message us on WhatsApp or email hello@getrightsneakers.com.