How ordering on WhatsApp works (and why we do it)
Short answer: You add items to your bag on the site and press checkout. The site reserves the stock and opens WhatsApp with a prefilled message listing your order. We confirm the price and shipping in the chat, you pay, we confirm receipt, we inspect the item in hand and then we dispatch it. There is no card checkout because we would rather talk to you before any money moves.
Why WhatsApp and not a card checkout?
Most of what we sell is one specific unit: one pair in one size, one limited edition set, one bag. A card checkout treats that like a warehouse of identical stock, and that is where things go wrong: the money is taken, and only later does someone discover the size is wrong or the pair has a flaw. WhatsApp puts the conversation first. Before you pay, a person has confirmed the item is here, the size suits you and the shipping cost is known. After you pay, the same person inspects the item and tells you when it ships. The whole order sits in one chat you can scroll back through at any time.
How does an order work, step by step?
- Add to bag. Browse the shop and add the item and size you want.
- Checkout reserves the stock. When you press checkout the site holds that item for you, so nobody else can buy it while we talk.
- The prefilled message. WhatsApp opens with a message already written out: the items, sizes and prices. You just press send.
- We confirm. We reply to confirm availability and your delivery address. If your order is under ₹4,999 we quote the shipping charge now, before you pay; orders over ₹4,999 ship free.
- You pay, we confirm in chat. We share the payment details in the chat. Once the payment lands we confirm it in the same conversation.
- Inspection. We check the item in hand before it is packed. Nothing is dispatched until payment is confirmed and the item has passed.
- Dispatch and tracking. We send you the tracking details. Delivery within India takes 2 to 5 working days from dispatch; the UK and US take 7 to 12 working days, tracked.
Your order is given a number when you check out. Keep it handy, because quoting it is the quickest way for us to find your order in a busy chat.
| Stage | What happens | Who does it |
|---|---|---|
| Checkout | Stock is reserved and WhatsApp opens with your order | You |
| Confirmation | Availability, address and any shipping charge confirmed | Us |
| Payment | You pay; we confirm receipt in the chat | You, then us |
| Inspection | Item checked in hand before packing | Us |
| Dispatch | Tracking details sent in the chat | Us |
| Delivery | India 2 to 5 working days; UK and US 7 to 12, tracked | Courier |
Is it safe to pay before the item ships?
We understand the hesitation, so here is what protects you. Your payment is acknowledged in writing in the chat, which is a record you keep. The item is inspected in hand before dispatch; our authenticity page and the guide to how we verify every pair explain what that involves. We send tracking details when it ships. And if something arrives faulty or is not what you ordered, you can return it within 7 days of delivery, we cover the return shipping and we refund within 7 working days of receiving it.
How do I pay?
There is no card form on the site. When you are ready, we share the payment details in the WhatsApp chat, and the payments page lists what we accept. Pay only to the details given in that chat, and wait for our confirmation before you consider the order placed. Prices are in rupees and exclude any import duty, VAT or sales tax your country may charge if you are in the UK or US; see our guide to ordering from India to the UK or US.
What if I change my mind?
Before you pay, just tell us in the chat and we release the reserved stock. After delivery, you have 7 days to return an unworn item with its tags and packaging; you pay the return shipping, and sealed beauty items cannot be returned once opened. We refund within 7 working days of receiving the return. If you have paid but not yet had dispatch confirmation, message us straight away and we will sort it out in the chat. The returns page has the full terms.
What if the item fails inspection?
Then it does not ship. We tell you in the chat straight away, explain what we found and agree the next step with you. It is uncommon, but the inspection before dispatch is the final gate, and we would rather delay an order than send something we are not satisfied with.
What does shipping cost?
Orders over ₹4,999 ship free. Below that we quote the shipping charge in the chat before you pay, so there is no surprise afterwards. Full details are on the shipping page.
Ready to order?
Head to the shop, add something to your bag and press checkout. We will take it from there in the chat.